Facebook Meltdowns: Behavior That Can Ruin Your Reputation

Facebook Meltdowns: Behavior That Can Ruin Your Reputation

The whole point of having a Facebook page is for a company to engage with its fans in a more personal, direct way. Being able to leave comments on a company’s page, or send them direct messages, lets consumers feel more connected to the brand, encouraging them to buy...
Online Reputation Management: How to Leverage Bad Reviews

Online Reputation Management: How to Leverage Bad Reviews

Reviews are essential for businesses: they provide a first hand account of a customer or client’s experience with the company, and they tell the company what aspects of the business work and what needs to be improved. But did you know that reviews are also important...
When You Google Yourself… Do You Like What Shows Up?

When You Google Yourself… Do You Like What Shows Up?

John is a lawyer from Indiana who specializes in family law.  He’s dealt with hundreds of cases in his career, and like most lawyers has had his share of unsatisfied customers.  Regardless of whether they have a good reason to be unsatisfied with his work,...